My job involves the appropriation of state and federal funds. I'm not part of the legislative branch that decides the extent of those funds, but I do make decisions of whether or not those funds continue to go to individuals who are eligible. As long as they're eligible, they get to keep them. My job is to make sure the funds continue.
Doing the same thing everyday (with the occasional "surprise" case...), things can get routine, even boring. That's the nature of things...it can't be fireworks and rainbows all the time. That's when a phone call can stand out, especially when the person on the other end brings in a different spirit into the room.
When they bring in a somber tone, a darker time.
Last week, I made a call, a requirement for that particular person's case. I finished my job, asked the requisite questions, obtained the necessary answers, made notes, double-checked to make sure I had everything I needed, then I went into habit-mode. I thanked the woman on the other end of the line, then told her we're done for another twelve months, after which, we'd speak again.
She chuckled.
Then she said, "No we won't."
That piqued my interest. Usually, those with whom I'm speaking find my words sort of funny, as if they've been in a dentist's chair and the exam is finished and you won't have to endure my line of questioning for a year. I said, "Oh? What, are you moving?"
That's when she said as calmly as if we were discussing her favorite book in a booth at a diner.
"No," she said. "I'm only got about a month to live."
I've talked to the citizens of the state of Utah for almost three decades. Few things surprise me...this did. I was at a loss for words. I finally said I was sorry to hear the bad news. She told me what she had, some extremely long medical definition of the thing that was killing her, then said, "it is what it is."
Again, I said how sorry I was to hear such terrible news. I can't remember how we ended the call, but as I hit the "End Call" button on the computer, the conversation washed over me. I'm getting to the age where I'm seeing friends--or strangers, even--around my age who won't wake up to see another day. It's sobering, humbling, not your ordinary day at the office.
In a strange way, I'm thankful for that call, for that woman's courage, for her attitude. It makes me appreciate my life, the lives of my family and friends, the blessings I have, even my many-times boring job. The adage that there is opposition in all things rings true yet again. We cannot appreciate or understand the good without the bad, the sweet without the sour, life without the absence of life.
Every once in a while I get a call like that...very very few like that one specifically. They change the way I not only work, but how I see, well...everything.