I don't blog enough about companies that offer great customer service--I should do it more.
This has been "take your car to get serviced" week for the Taylors. We took in the van on Monday, and my daughter's car in on Tuesday. They didn't have a part for our van on Monday so on Wednesday we took the van back in the shop.
Yes...that's a lot of trips.
The shop in question is a local Big-O Tires in Tremonton. Months ago we needed to get an oil change for my daughter's car. We chose them for no other reason than we knew where they were located. When we needed to get both cars serviced this week, we picked them again. They were prompt and what we were charged what appears to be fair. But, it was what they did today that really impressed me.
Yesterday--the first day this week we didn't have a car in the shop--we took the van into town. We noticed it pulled hard to the left. Granted, we had a strong wind from the west blowing the van, but it felt like the pull was from more than just the wind. It also was a little bumpy at higher speeds. This morning without wind, it did the same thing. We were bummed because we had spent a lot on the van this week already...the last thing we wanted was to spend even more (actually, the last thing would be to have an unsafe vehicle...).
I called Big-O this morning and told them what was going on. Mark said, "Bring it in--we'll take a look." We brought in the van and the parking lot was packed. They had a ton of work to do, but he said it was no problem--they'd get it looked at today. We picked up the van hours later--no charge. But did it fix the problem. A quick drive on the Interstate and...no pull and the bump was better, too.
No, I don't blog enough about companies that offer great customer service--I should do it more.
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